Privacy Policy

Welcome to Dhakaiya. Dhakaiya is a secure messaging and services platform operated by [Company Legal Name] ("Dhakaiya", "we", "us", or "our"), with its registered office at [Registered Address], Bangladesh.

This Privacy Policy explains what information we collect, how we use and protect it, who we share it with, and the choices and rights you have. It applies to the Dhakaiya mobile application, our website at https://dhakaiyabd.com, and all related features and services, including:

• Private and group messaging, voice calls, and group calls
• Moments (stories)
• Explore, our directory of services and categories (such as Digital Marketing, Quran Learning, Garments & Fashion, Electric & Electronics, Food & Beverage, Export–Import, IT Institute, Broadband Internet, NGO, Tuition, AI, Multimedia, Kids Zone, and Dhakaiya Works)
• Your profile and account settings

(Together, the "Services".)

By creating an account or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use the Services.

• Your private conversations stay private. Personal messages and calls are protected by end-to-end encryption.
• We collect only what we need to operate, secure, and improve the Services.
• We do not sell your personal information.
• You are in control. You can manage your profile, privacy settings, and data.

Messages, voice calls, group calls, and media you send in one-to-one and group chats are protected with end-to-end encryption. This means only you and the people you communicate with can read or listen to them. Dhakaiya cannot access the content of these communications, and we cannot provide that content to anyone, including third parties or authorities, because we do not hold the keys to decrypt it.

End-to-end encryption protects the content of your communications. We still process certain technical data (described below) that is needed to deliver messages and operate the Services. Some features, such as Explore services, AI features, public listings, or communications with businesses or service providers, may work differently. Where a feature is not end-to-end encrypted, we clearly state so in the app.

We use your information to:

1. 1
   Provide the Services: create and manage your account, deliver messages and calls, display Moments, sync your chats across linked devices, and operate Explore.
2. 2
   Secure the Services: verify your identity, protect against spam, fraud, abuse, malware, and unauthorized access, and enforce our Terms of Service and Community Guidelines.
3. 3
   Improve and develop the Services: understand how features are used, fix bugs, test new features, and improve performance and reliability.
4. 4
   Communicate with you: send verification codes, service notices, security alerts, policy updates, and respond to your requests.
5. 5
   Personalize your experience: suggest relevant Explore categories and services based on your usage and settings.
6. 6
   Support Explore services: connect you with the providers, institutes, organizations, or businesses you choose to engage with.
7. 7
   Comply with the law: meet legal, regulatory, and tax obligations and respond to valid legal requests.
8. 8
   Protect rights and safety: defend our legal rights and protect the safety of users and the public.

We do not use the content of your end-to-end encrypted messages or calls for advertising or profiling.

Where applicable law requires a legal basis (for example, for users in the European Economic Area or the United Kingdom), we process your information on the following grounds:

• Contract: to provide the Services you requested.
• Consent: for optional features such as contact syncing, precise location, and marketing messages. You may withdraw consent at any time.
• Legitimate interests: to secure, improve, and promote the Services, provided these interests are not overridden by your rights.
• Legal obligation: to comply with applicable laws.

We do not sell your personal information. We share it only as described below.

• Messages in transit: Encrypted messages that cannot be delivered immediately (for example, because your device is offline) may be temporarily held on our servers in encrypted form and are deleted once delivered or after a limited period.
• Messages on your devices: Delivered messages are stored on your device(s). Backups you create are governed by the backup provider you choose.
• Linked devices: When you link another device, messages are synchronized between your devices using end-to-end encryption.
• Moments: Moments are available for [24 hours / the period shown in the app] unless you delete them sooner or save them to a highlight.
• Account data: We keep your account information while your account is active.
• After deletion: When you delete your account, we delete or anonymize your personal information within a reasonable period (generally within [30–90] days), except where we must retain it to comply with legal obligations, resolve disputes, prevent abuse, or enforce our agreements. Residual copies may remain in backups for a limited time.

Some Explore categories, such as AI, may offer smart or AI-powered tools. When you use these features:

• The text, files, or prompts you submit to an AI feature may be processed by us or by our AI service providers to generate a response. These interactions are not end-to-end encrypted unless the app explicitly says otherwise.
• Please do not enter sensitive personal information (such as national ID numbers, passwords, or financial details) into AI features.
• We do not use your private, end-to-end encrypted chats to train AI models.
• AI-generated responses may be inaccurate. Please verify important information.

Moments you post may be seen by people in your chosen audience, who may screenshot or save them. Please share only what you are comfortable with. You can delete your Moments or change who can see them at any time.

Voice and group calls are end-to-end encrypted. To connect calls we may process technical data such as IP addresses, call identifiers, timestamps, and duration. We do not record or listen to the content of your calls.

We use industry-standard safeguards, including end-to-end encryption for communications, encryption in transit, access controls, and regular security reviews to protect your information. Nothing on the internet is completely secure, so we cannot guarantee absolute security. You can help protect your account by:

• keeping your device and the app up to date;
• never sharing your verification codes with anyone;
• enabling any two-step verification or device lock offered in the app; and
• reviewing your linked devices regularly.

If you believe your account has been compromised, contact us immediately at security@dhakaiyabd.com.

We are based in Bangladesh, and some of our service providers and servers may be located in other countries. Your information may be transferred to, stored, and processed in countries whose data protection laws differ from those in your country. Where required, we apply appropriate safeguards, such as contractual protections, to protect your information.

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you;
• Correct inaccurate or incomplete information;
• Delete your information and your account;
• Object to or restrict certain processing;
• Withdraw consent where processing is based on consent;
• Data portability, meaning receive a copy of your information in a commonly used format; and
• Lodge a complaint with a competent data protection authority.

How to exercise your rights:

• Update your profile and privacy settings in Profile within the app.
• Delete your account from the app's settings.
• Contact us at privacy@dhakaiyabd.com. We may need to verify your identity before responding, and we will reply within the time required by applicable law.

You can also manage notification, contact, camera, microphone, and location permissions in your device settings, and opt out of marketing messages at any time.

Our website may use cookies and similar technologies to keep the site functioning, remember your preferences, understand traffic, and improve performance. You can control cookies through your browser settings. Disabling certain cookies may affect how the website works.

Dhakaiya is intended for users who are at least [13] years old (or the minimum age required by the laws of your country). We do not knowingly collect personal information from children below that age through the main messaging Services.

Kids Zone and similar child-oriented learning features are intended to be used under the supervision of a parent or legal guardian. Where a child's information is collected for such features, we collect only what is necessary and require the consent of a parent or guardian. We do not use children's data for behavioral advertising.

Parents or guardians who believe a child has provided us information without appropriate consent may contact us at privacy@dhakaiyabd.com, and we will take steps to delete it.

The Services may contain links to, or let you interact with, third-party websites, services, institutes, organizations, and businesses (including those listed in Explore and Dhakaiya Works). We are not responsible for their privacy practices or content. We encourage you to read their privacy policies.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the app, by email, or on our website before the changes take effect. The "Last Updated" date above shows when this policy was most recently revised. Continued use of the Services after the changes take effect means you accept the updated policy.

If you have questions, concerns, or requests about this Privacy Policy or our data practices, contact us:

[Company Legal Name]

[Registered Address], Bangladesh

Email: privacy@dhakaiyabd.com

Data Protection / Grievance Officer: [Name, Designation]

Website: https://dhakaiyabd.com

This Privacy Policy should be read together with our Terms of Service and Community Guidelines.