Our Community
Dhakaiya brings people, families, learners, businesses, and organizations together in one secure place to chat, call, share Moments, and discover useful services. To keep Dhakaiya safe, respectful, and trustworthy for everyone, we ask every member to follow these Community Guidelines.
These Guidelines apply to everything you do on Dhakaiya, including chats, groups, calls, Moments, profile information, and your activity in Explore (such as Quran Learning, Tuition, IT Institute, Kids Zone, Dhakaiya Works, Export–Import, and every other category). They are part of our Terms of Service.
Our core values
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Respect: Treat others as you would like to be treated.
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Safety: Protect yourself, your family, and especially children.
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Honesty: Be truthful about who you are and what you offer.
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Responsibility: Think before you share. What you post can affect real people.
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Privacy: Respect other people's personal information and boundaries.
A Note About Privacy and Encryption
Your personal chats and calls on Dhakaiya are protected by end-to-end encryption. We cannot read your private messages or listen to your calls. Privacy is not a license to harm others, however. These Guidelines still apply to your conduct in private chats and groups, and we may take action on accounts based on user reports, account behavior, and content that is not end-to-end encrypted (such as profile details, Moments, public group information, and Explore listings).
What Is Not Allowed
Child Safety (Zero Tolerance)
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create, share, request, or store sexual or exploitative content involving anyone under 18;
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groom, solicit, or attempt to contact a child for sexual purposes;
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encourage or facilitate child abuse, trafficking, or child labor; or
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share content that exposes children to harm, or reveals a child's private information.
We will immediately ban accounts involved and report them to the appropriate authorities and child-protection organizations, as required by law.
Violence, Threats, and Dangerous Behavior
Do not threaten, incite, glorify, or plan violence against any person, group, or property. This includes credible threats, calls to harm others, graphic violent content shared to shock or intimidate, and instructions for making weapons or explosives.
Terrorism and Violent Extremism
Do not promote, support, recruit for, fund, or praise terrorist organizations, violent extremist groups, or their acts.
Hate Speech and Discrimination
Do not attack, demean, dehumanize, or incite hatred or violence against people based on religion, ethnicity, race, nationality, caste, gender, sexual orientation, disability, age, profession, region, or any other protected characteristic.
Harassment, Bullying, and Abuse
Do not harass, stalk, shame, intimidate, or repeatedly contact people who do not want to hear from you. This includes insults, threats, sexual harassment, coordinated attacks, blackmail, and sharing someone's content to humiliate them. Respect it when someone blocks you or asks you to stop.
Sexual and Adult Content
Do not share pornography, sexually explicit material, or sexual solicitation. Do not share intimate images of anyone without their consent, or threaten to share them (sometimes called "revenge porn" or sextortion). Content that is obscene or offensive to public decency is not allowed on public or semi-public surfaces such as Moments, profiles, group avatars, and Explore.
Scams, Fraud, and Deception
Do not use Dhakaiya to cheat or mislead others. This includes:
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phishing, fake lotteries, prize scams, and investment, "get rich quick," or pyramid/Ponzi schemes;
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asking for OTPs, PINs, passwords, or bank/mobile-wallet details;
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fake jobs, fake visas, fake loans, and advance-fee fraud;
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fake charity or NGO appeals;
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selling counterfeit or fake products; and
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misleading ads, reviews, or testimonials.
Impersonation and Fake Identity
Do not pretend to be another person, a government body, a celebrity, a business, a scholar, an NGO, or Dhakaiya staff. Do not create accounts to deceive or evade enforcement. Parody must be clearly labeled.
Misinformation and Harmful Rumors
Do not knowingly spread false information that may cause real-world harm, such as dangerous health claims, false emergency or disaster alerts, rumors designed to incite panic or communal violence, manipulated media (including deceptive deepfakes), or election and civic misinformation. Please verify before you forward.
Illegal Goods and Activities
Do not use Dhakaiya to buy, sell, promote, or arrange illegal drugs, weapons, stolen goods, human trafficking, smuggling, illegal gambling, forged documents, or any other unlawful activity.
Self-Harm and Suicide
Spam and Platform Abuse
Do not send bulk, unsolicited, repetitive, or automated messages; run chain messages; mass-add people to groups without consent; use bots or scripts to abuse the Services; sell or trade accounts, followers, or group access; or interfere with the security or operation of the Services.
Privacy Violations and Doxxing
Do not share other people's private information (such as phone numbers, addresses, ID numbers, financial details, private photos, or chats) without their permission. Do not secretly record or capture others in private situations, and do not use Dhakaiya to track or surveil people.
Intellectual Property Violations
Do not post or share content that infringes copyrights, trademarks, or other rights, including pirated courses, books, software, music, films, or counterfeit goods.
Malicious Software and Hacking
Do not share malware, spyware, or links designed to steal data or harm devices, and do not attempt to hack, break into, or disrupt accounts or systems.
Respect for Faith, Culture, and Community
Dhakaiya serves a diverse community. Please:
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show respect for people's religious beliefs, practices, and sacred texts, and avoid mocking, insulting, or deliberately provoking others over faith or culture;
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keep discussions of religion, politics, and social issues civil, and never use them as a reason to harass or threaten anyone;
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use content from Quran Learning and other religious or educational categories respectfully and for its intended purpose; and
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remember that people from many backgrounds, regions, and beliefs use Dhakaiya.
You are free to hold and express your views respectfully. You are not free to attack or endanger others because of who they are or what they believe.
Rules for Specific Features
Chats and Groups
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Only add people to groups who would reasonably expect to be there. Respect those who leave.
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Group admins are responsible for the tone and purpose of their groups. Admins must act against violations they become aware of and must not use groups for fraud, spam, hate, or illegal activity.
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Groups whose name, description, photo, or primary purpose violates these Guidelines may be removed, and their admins may be banned.
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Do not forward messages that you know to be false, abusive, or harmful.
Calls and Group Calls
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Do not make unwanted, abusive, threatening, or harassing calls, or call repeatedly to intimidate.
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Do not record or share a call with others in a way that violates their privacy or applicable law, and do not broadcast sexual, violent, or abusive content on video calls.
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Calls are not for emergencies. Use your regular phone service to reach emergency services.
Moments (Stories)
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Moments may be seen by many people. Do not post content that is violent, sexually explicit, hateful, misleading, or that targets others.
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Do not post other people's photos or private information without permission.
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Respect the audience settings other people choose.
Profile, Name, and Photo
Your profile name, username, photo, and "about" text must not be offensive, misleading, impersonating, or sexually explicit, and must not include hate or promote illegal activity.
Rules for Explore, Businesses, and Service Providers
Explore connects users with institutes, tutors, businesses, organizations, and creators. If you list, offer, advertise, or sell anything through Dhakaiya (including Dhakaiya Works), you must:
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Be honest. Give accurate descriptions, prices, qualifications, and terms. Do not make false or exaggerated claims.
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Be legal and licensed. Hold all trade licenses, registrations, certifications, and permissions required by law for your services, goods, or institution.
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Deliver what you promise. Honor your commitments, respond to users, and handle complaints and refunds fairly.
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Protect user data. Use customers' personal information only for the purpose it was given and never sell or misuse it.
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Follow category-specific standards:
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Tuition, IT Institute, and Quran Learning: Teachers and institutes must represent their qualifications truthfully and behave professionally and respectfully toward students.
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Kids Zone: All content must be age-appropriate, safe, and free of advertising or material that is harmful or manipulative to children. Adults must not seek private or inappropriate contact with children. Parents and guardians should supervise children's use.
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Food & Beverage: Comply with food safety, hygiene, and labeling laws. Do not misrepresent ingredients or origin.
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Garments & Fashion, Electric & Electronics: Sell only genuine, lawful, safe products. No counterfeits, stolen goods, or products that fail safety standards.
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Export–Import: Comply with all customs, licensing, sanctions, and trade regulations. No smuggling or prohibited goods.
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NGO: Organizations must be genuine and lawfully registered, must be transparent about the purpose and use of funds, and must not run deceptive or misleading fundraising appeals.
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Digital Marketing and Multimedia: Do not promote deceptive, abusive, or illegal campaigns. Respect copyright and permissions for all creative work.
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Broadband Internet and local services: Be clear about pricing, speeds, coverage, and service terms.
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AI: Do not use AI tools to create deceptive, harmful, or non-consensual content, or to mislead people about the origin of content.
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Not bypass the platform for harm. Do not use Explore to pressure, trick, or exploit users into transactions.
Providers who violate these standards may be removed from Explore, and we may cooperate with relevant authorities.
Reporting Violations
If you see something that breaks these Guidelines, please tell us.
In the app: Open the chat, group, profile, Moment, or Explore listing and use the Report option. In an end-to-end encrypted conversation, when you report, the app may send us recent messages from that chat that you choose to share, along with the reporting details, so we can review them. We can only review content that you submit to us.
By email: safety@dhakaiyabd.com for safety issues, or support@dhakaiyabd.com for general help.
Protect yourself: You can also block any user, leave any group, and adjust your privacy settings at any time.
We take reports seriously and keep them confidential. We will not reveal the identity of the person reporting to the reported account.
How We Enforce These Guidelines
We review reports and use a combination of user reports, account-level signals, and automated and human review (limited by encryption) to detect abuse. Depending on the severity, frequency, and context of a violation, we may:
| Action | When it may apply |
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| Warning or reminder | First-time or minor violations |
| Content removal | Removing non-encrypted content such as Moments, profile details, public listings |
| Feature restrictions | Limiting messaging, group creation, calling, or Explore access |
| Temporary suspension | Repeated or more serious violations |
| Permanent ban | Severe violations (such as child exploitation, terrorism, fraud, or serious threats) or repeated abuse |
| Provider or listing removal | Violations by Explore providers or businesses |
| Referral to authorities | Where we are required to do so, or where there is a risk of serious harm |
We may act without prior warning in serious cases. We do not tolerate attempts to avoid enforcement, including creating new accounts after a ban.
Appeals
If you believe we made a mistake, you can appeal. Contact us at appeals@dhakaiyabd.com from the phone number linked to your account, with your account details and a short explanation. We will review your appeal and tell you the outcome. Some decisions, particularly those involving child safety, serious harm, or legal obligations, may be final.
Working with Authorities
We may cooperate with law enforcement and regulators in accordance with the law. Because personal chats and calls are end-to-end encrypted, we are unable to provide their content. We may provide the limited information that we hold, such as basic account information, where we receive a valid legal request or where we believe in good faith that it is necessary to prevent serious harm.
Updates to These Guidelines
We may update these Community Guidelines as Dhakaiya grows and as new risks emerge. When we make significant changes, we will notify you through the app or on our website. Continued use of Dhakaiya means you accept the updated Guidelines.
Contact Us
[Company Legal Name]
[Registered Address], Bangladesh
Safety reports: safety@dhakaiyabd.com
Appeals: appeals@dhakaiyabd.com
General support: support@dhakaiyabd.com
Website: https://dhakaiyabd.com
Thank you for helping make Dhakaiya a safe, respectful, and welcoming place for everyone.
See also: Terms of Service · Privacy Policy